This Privacy Policy ("Notice") sets out the basis on which Gift Market Vietnam Co., Ltd. ("we", "us", or "our") may collect, use, disclose and otherwise process personal data of our customers and website visitors in accordance with applicable privacy and data protection laws in Vietnam. This Notice applies to personal data in our possession or under our control, including personal data in the possession of organisations which we engage to process personal data on our behalf.

By using our services or our website at https://www.giftmarket.com.vn/, you agree to the practices described in this Notice.

Personal data we collect

In this Notice:
- "customer" means an individual who (a) has contacted us through any means to find out more about any goods or services we provide, or (b) may, or has, entered into a contract with us for the supply of any goods or services.
- "personal data" means any information, whether true or not, about a customer who can be identified (a) from that information, or (b) from that information and other data to which we have or are likely to have access.
Depending on how you interact with us, the personal data we may collect includes, for example: your name, company name, job title, billing and delivery address, email address, telephone number, payment details, and any other information you choose to provide to us.

How we collect personal data

We generally collect your personal data when you:
- submit an enquiry, quotation request or order through our website, email, messaging apps or phone;
- create an account on our website;
- communicate with our sales or support team; or
- participate in our marketing activities, surveys, or events.
We may receive your personal data:
- directly from you;
- from your authorised representative; or
- from third parties (such as logistics partners or payment providers) where permitted by law.

Purposes of collection, use and disclosure

We may collect, use and disclose your personal data for one or more of the following purposes:
- performing our obligations in connection with the provision of the goods and/or services requested by you;
- processing and managing your orders, payments, quotations, and deliveries;
- verifying your identity and managing your account;
- responding to and handling your queries, requests, applications, complaints and feedback;
- managing our relationship with you, including after-sales support and customer service;
- sending you information about our products, services, promotions, and events, where permitted by law and/or with your consent;
- managing our business operations, including data analytics, quality assurance and staff training;
- complying with applicable laws, regulations and legal obligations, or assisting in investigations by competent authorities; and
- any other purposes for which you have provided the information or for which you have given your consent.
We may disclose your personal data to:
- our employees and authorised representatives who need the information to fulfil your orders or provide services;
- third-party service providers (such as IT providers, payment processors, logistics and delivery partners, marketing platforms) who process data on our behalf; and
- governmental or regulatory authorities where required by law.

Cookies and website data

Our website may use cookies and similar technologies to improve your browsing experience, analyse traffic and remember your preferences. You can manage cookies through your browser settings, but some features of the website may not function properly if cookies are disabled.

International transfers

As part of providing our services, we may transfer or store your personal data on servers located outside Vietnam (for example, where our cloud or email providers host their systems). Where such transfers occur, we will take appropriate steps to ensure that your personal data continues to be protected in accordance with this Notice and applicable laws.

Data security

We implement reasonable administrative, physical and technical measures to safeguard your personal data against unauthorised access, collection, use, disclosure, copying, modification, loss or destruction. These may include access controls, firewalls, encryption and regular security reviews.
However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Data accuracy and retention

We generally rely on personal data provided by you. Please inform us if there are changes to your personal data so that we can keep it accurate and up to date.
We will retain your personal data for as long as is reasonably necessary to fulfil the purposes for which it was collected, or as required or permitted by applicable laws. When no longer needed, we will take steps to delete or anonymise the data.

Your rights

Subject to applicable law, you may:
- request access to the personal data we hold about you;
- request correction or updating of your personal data; and
- request withdrawal of your consent for certain uses of your personal data.
To exercise your rights, please contact us using the details below. Reasonable administrative fees may apply to access requests where permitted by law.

Contact us (Vietnam)

If you have any questions, feedback or requests relating to your personal data, please contact us at:
- Email: dpo@giftmarket.com.vn
- Phone: +84 792 193 504
- Address: New City, An Phú, A31 Nguyễn Hoàng, Quận 2, Thủ Đức, Thành phố Hồ Chí Minh 700000, Vietnam

Changes to this Notice

We may update this Privacy Policy from time to time. The "Last updated" date will be revised accordingly, and your continued use of our services and website will constitute acceptance of the updated policy.

Last updated: 20 January 2026